BeyondCorp: The User Experience

Previous articles in the BeyondCorp series discuss aspects of the technical challenges we solved along the way (see BeyondCorp: Design to Deployment at Google and BeyondCorp: The Access Proxy). Beyond its purely technical features, the migration also had a human element: it was vital to keep our users constantly in mind throughout this process. Our goal was to keep the end user experience as seamless as possible. When things did go wrong, we wanted users to know exactly how to proceed and where to go for help. This article describes the experience of Google employees as they work within the BeyondCorp model, some new processes that BeyondCorp enabled, and how we help users when they run into issues.