Focus on the Long-Term: It's better for Users and Business
Proceedings 21st Conference on Knowledge Discovery and Data Mining, ACM, Sydney, Australia (2015)
Henning Hohnhold, Deirdre O'Brien, Diane Tang
We tackle that challenge in this paper by first developing experiment methodology for quantifying long-term user learning. We then apply this methodology to ads shown on Google search, more specifically, to determine and quantify the drivers of ads blindness and sightedness, the phenomenon of users changing their inherent propensity to click on or interact with ads.
We use these results to create a model that uses metrics measurable in the short-term to predict the long-term. We learn that user satisfaction is paramount: ads blindness and sightedness are driven by the quality of previously viewed or clicked ads, as measured by both ad relevance and landing page quality. Focusing on user satisfaction both ensures happier users but also makes business sense, as our results illustrate. We describe two major applications of our findings: a conceptual change to our search ads auction that further increased the importance of ads quality, and a 50% reduction of the ad load on Google’s mobile search interface.
The results presented in this paper are generalizable in two major ways. First, the methodology may be used to quantify user learning effects and to evaluate online experiments in contexts other than ads. Second, the ads blindness/sightedness results indicate that a focus on user satisfaction could help to reduce the ad load on the internet at large with long-term neutral, or even positive, business impact.