Do you know your IQ? A research agenda for information quality in systems
Kimberley Keeton, HP Labs, Pankaj Mehra, HP Labs, John Wilkes
Information quality (IQ) is a measure of how fit information is for a purpose.
Sometimes called Quality of Information (QoI) by analogy with Quality of Service
(QoS), it quantifies whether the right information is being used to make a decision
or take an action. Failure to understand whether information is of adequate quality
can lead to bad decisions and catastrophic effects. The results can include system
outages, increased costs, lost revenue -- and worse. Quantifying information
quality can help improve decision making, but the ultimate goal should be to select
or construct information sources that have the appropriate balance between
information quality and the cost of providing it. In this paper, we provide a brief
introduction to the field, argue the case for applying information quality metrics
in the systems domain, and propose a research agenda to explore this space.