Designing for user experience: academia & industry
Venue
CHI 2011, ACM, pp. 219-222
Publication Year
2011
Authors
Joseph 'Jofish' Kaye, Elizabeth Bule, Jettie Hoonhout, Kristina Höök, Virpi Roto, Scott Jenson, Peter Wright
BibTeX
Abstract
As the importance of user experience (UX) has grown, so too have attempts to
define, delimit, categorize and theorize about it. In particular, there have been
emerging lines of tension in User Experience that parallel the tensions in the
larger field of HCI research, particularly between approaches that emphasize the
need for representations and understandings of user experience that are precise,
comparable, and generalizable, and third-wave approaches that emphasize the
richness of situated actions, the inseparability of mind and body, and the
contextual dependency of experiences. At the same time, there are tensions between
the needs of industry for immediately useful and applicable techniques and methods,
and academics' emphasis on verifiable, repeatable, and theoretically grounded work.
In this panel, we bring together a number of these threads to discuss the necessity
of designing for user experience. How can we connect the different threads of UX
work, without erasing the differences between them? Is there any value in theory of
UX, and if so, to whom? What actually works in designing for a user experience?
