Publication Data
Designing for user experience: academia & industry
Abstract: As the importance of user experience (UX) has grown, so too
have attempts to define, delimit, categorize and theorize about it. In particular,
there have been emerging lines of tension in User Experience that parallel the tensions
in the larger field of HCI research, particularly between approaches that emphasize the
need for representations and understandings of user experience that are precise,
comparable, and generalizable, and third-wave approaches that emphasize the richness of
situated actions, the inseparability of mind and body, and the contextual dependency of
experiences. At the same time, there are tensions between the needs of industry for
immediately useful and applicable techniques and methods, and academics' emphasis on
verifiable, repeatable, and theoretically grounded work. In this panel, we bring
together a number of these threads to discuss the necessity of designing for user
experience. How can we connect the different threads of UX work, without erasing the
differences between them? Is there any value in theory of UX, and if so, to whom? What
actually works in designing for a user experience?
