Behind the Scenes of Google Maps Navigation: Enabling actionable user feedback at scale
Venue
CHI 2010 Extended Abstracts on Human Factors in Computing Systems, ACM, New York, NY, pp. 3763-3768
Publication Year
2010
Authors
Yelena Nakhimovsky, Andrew T. Miller, Tom Dimopoulos, Michael Siliski
BibTeX
Abstract
This case study describes an Android-based feedback mechanism, created to gain
structured input on prototypes of Google Maps Navigation, a mobile GPS navigation
system, during real-world usage. We note the challenges faced, common to many
mobile projects, and how we addressed them. We describe the user flow for
submitting feedback; the resulting feedback report from the team's perspective; our
triaging process for the high volume of incoming data; and the results &
benefits gleaned from using this system. Learnings and recommendations are
provided, to aid mobile teams who may be interested in developing a similar system
for their working prototype, particularly if real-world testing is required.
