Dr. Jens Riegelsberger is a Senior User Experience Researcher at Google in London. He received his Ph.D. in Human Computer Interaction from University College London. Prior to joining Google he taught as a guest professor at the University of the Arts in Berlin and worked on user experience research projects for LBi, Microsoft Research, and Amazon. A full list of prior publications can be found at http://www.cs.ucl.ac.uk/staff/jriegels.
Google Internationalization Quality Control Framework, Andrew Swerdlow, Manish Bhargava, Jens Riegelsberger, Laura Cuozzo, 33rd Internationalization & Unicode Conference, 2009.
Mobile User Experience Research: Challenges, Methods & Tools, Yelena Nakhimovsky, Dean Eckles, Jens Riegelsberger, CHI 2009 Extended Abstracts, pp. 4795-4798.
Overcoming challenges in mobile UX research methods and tools, Yelena Nakhimovsky, Dean Eckles, Jens Riegelsberger, CHI 2009 Extended Abstracts, pp. 2747-2750.
The application of forgiveness in social system design, Asimina Vasalou, Jens Riegelsberger, Adam Joinson, Proceedings of CHI (2009), pp. 225-228.
The mobile revolution: using technology to transform fieldwork, Patrick Larvie, Jens Riegelsberger, Olga Khroustaleva, Yelena Nakhimovsky, Proceedings of EPIC (Ethnographic Practice in Industry Conference) (2009), pp. 295-297.
From Logs to People: Field Research at Google, Jens Riegelsberger, Olga Khroustaleva, Being Seen: Paradoxes and Practices of (in)Visibility - Conference Proceedings of EPIC 2009, 2008, pp. 329-330.
Now You See It, Now You Don’t: Ethnography and Selective Visibility in the Technology Sector, Laura Granka, Patrick Larvie, Jens Riegelsberger, Being Seen: Paradoxes and Practices of (in)Visibility - Conference Proceedings of EPIC 2009, 2008, pp. 253-266.
Recovering trust and avoiding escalation: an overlooked design goal of social systems, Asimina Vasalou, Jens Riegelsberger, Conference on Human Factors in Computing Systems - CHI, 2008, pp. 3333-3338.
Seeing the bigger picture: A multi-method field trial of Google Maps for Mobile, Jens Riegelsberger, Yelena Nakhimovsky, Extended Abstracts CHI'08, 2008.
User experience at Google: focus on the user and all else will follow, Irene Au, Richard Boardman, Robin Jeffries, Patrick Larvie, Antonella Pavese, Jens Riegelsberger, Kerry Rodden, Molly Stevens, Conference on Human Factors in Computing Systems - CHI, 2008, pp. 3681-3686.
Trust 2.1: advancing the trust debate, Jens Riegelsberger, Asimina Vasalou, CHI '07, 2007.
Personality Matters: Incorporating Detailed User Attributes and Preferences into the Matchmaking Process, Jens Riegelsberger, Scott J. Counts, Shelly D. Farnham, Bruce C. Philips, HICSS, 2007.
Trust in Mediated Interactions., Jens Riegelsberger, M. Angela Sasse, John D. McCarthy, The Oxford Handbook of Internet Psychology, 2007, pp. 53-69.
Reinventing trust, collaboration, and compliance in social systems, Jens Riegelsberger, Asimina Vasalou, Philip Bonhard, Anne Adams, Extended Abstracts CHI'06, 2006.
Sounds good to me: effects of photo and voice profiles on gaming partner choice, Jens Riegelsberger, Scott Counts, Shelly D. Farnham, Bruce C. Philips, Proc. 20th Conference on Computer Supported Cooperative Work, 2006.
Divide and Conquer: The role of trust and assurance in the design of secure socio-technical systems, Ivan Flechais, Jens Riegelsberger, M. Angela Sasse, Proceedings of the 2005 workshop on New security paradigms, pp. 33 - 41.
Do People Trust Their Eyes More Than Ears? Media Bias in Detecting Cues of Expertise, Jens Riegelsberger, M. Angela Sasse, John D. McCarthy, Extended Abstracts CHI'05, 2005.
Rich Media, Poor Judgement? A Study of Media Effects on Users' Trust in Expertise, Jens Riegelsberger, M. Angela Sasse, John D. McCarthy, Proceedings of the British HCI Conference (2005), pp. 267-284.
The Mechanics of Trust: A Framework for Research and Design, Jens Riegelsberger, M. Angela Sasse, John D. McCarthy, International Journal of Human-Computer Studies, vol. 62 (2005), pp. 381-422.
The Designer's Dilemma: Approaches to the Free Rider Problem in Knowledge Sharing Systems., John D. McCarthy, Jens Riegelsberger, Proceedings of 6th International Conference on the Design of Cooperative Systems (COOP 2004).
The Geometry of Web Search, John D. McCarthy, M. Angela Sasse, Jens Riegelsberger, Proceedings of British HCI 2004.
Designing E-Commerce Applications for Consumer Trust., Jens Riegelsberger, M. Angela Sasse, Trust in the Network Economy, 2003.
Interpersonal Cues and Consumer Trust in E-commerce, Jens Riegelsberger, Extended Abstracts CHI'03, 2003, pp. 674-675.
Shiny Happy People Building Trust? Photos on e-Commerce Websites and Consumer Trust., Jens Riegelsberger, M. Angela Sasse, John D. McCarthy, Proceedings of CHI 2003, pp. 121-128.
The Researcher's Dilemma: Evaluating Trust in Computer Mediated Communications., Jens Riegelsberger, M. Angela Sasse, John D. McCarthy, International Journal of Human Computer Studies, vol. 58 (2003), pp. 759-781.
Doctoral Consortium: The Effect of Facial Cues on Trust in e-Commerce Systems, Jens Riegelsberger, Proceedings of British HCI 2002, Volume II.
Trustbuilders and trustbusters: The role of trust cues in interfaces to e-commerce applications, Jens Riegelsberger, M. Angela Sasse, Proceedings of 1st IFIP Conference on e-commerce, e-business, e-government (i3e), 2001, pp. 17-30.