Jens Riegelsberger

Jens Riegelsberger is a Senior Staff Researcher in the Geo User Experience team. He received his Ph.D. in Human Computer Interaction from University College London and is a member of the editorial board for the International Journal of Human Computer Studies (IJHCS). Before joining Google he taught as a guest professor at the University of the Arts in Berlin, contributed to Xbox 360 social features (at MS Research), and worked with LBi, Amazon, and Apple.

Google Publications

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    Project Pokerface: Building a User-Centered Culture at Scale

    Asif Baki, Pat Bowen, Brianna Brekke, Elizabeth Ferrall-Nunge, Gueorgi Kossinets, Jens Riegelsberger, Nina Weber, Marissa Mayer

    Extended Abstracts of CHI 2013, ACM, New York, NY

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    A Room with a View: Understanding Users' Stages in Picking a Hotel Online

    Jens Riegelsberger, Michelle Lee, Scott Lederer

    Extended Abstracts of CHI 2012, ACM, New York, NY

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    From Basecamp to Summit: Scaling Field Research Across 9 Locations

    Jens Riegelsberger, Audrey Yang, Konstantin Samoylov, Elizabeth Nunge, Molly Stevens, Patrick Larvie

    CHI 2011 Extended Abstracts, ACM, New York, NY

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    Ignore These At Your Peril: Ten principles for trust design

    Jens Riegelsberger, M. Angela Sasse

    Trust 2010. 3rd International Conference on Trust and Trustworthy Computing

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    Google Internationalization Quality Control Framework

    Andrew Swerdlow, Manish Bhargava, Jens Riegelsberger, Laura Cuozzo

    33rd Internationalization & Unicode Conference (2009)

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    Mobile User Experience Research: Challenges, Methods & Tools

    Yelena Nakhimovsky, Dean Eckles, Jens Riegelsberger

    CHI 2009 Extended Abstracts, ACM, New York, pp. 4795-4798

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    Overcoming challenges in mobile UX research methods and tools

    Yelena Nakhimovsky, Dean Eckles, Jens Riegelsberger

    CHI 2009 Extended Abstracts, ACM, New York, pp. 2747-2750

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    The application of forgiveness in social system design

    Asimina Vasalou, Jens Riegelsberger, Adam Joinson

    Proceedings of CHI 2009, ACM, New York, pp. 225-228

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    The mobile revolution: using technology to transform fieldwork

    Patrick Larvie, Jens Riegelsberger, Olga Khroustaleva, Yelena Nakhimovsky

    Proceedings of EPIC (Ethnographic Practice in Industry Conference) (2009), pp. 295-297

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    From Logs to People: Field Research at Google

    Jens Riegelsberger, Olga Khroustaleva

    Being Seen: Paradoxes and Practices of (in)Visibility - Conference Proceedings of EPIC 2009, American Antrhopological Association, 2200 Wilson Blvd, Suite 600 • Arlington, VA 22201 (2008), pp. 329-330

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    Now You See It, Now You Don’t: Ethnography and Selective Visibility in the Technology Sector

    Laura Granka, Patrick Larvie, Jens Riegelsberger

    Being Seen: Paradoxes and Practices of (in)Visibility - Conference Proceedings of EPIC 2009, American Antrhopological Association, 2200 Wilson Blvd, Suite 600 • Arlington, VA 22201 (2008), pp. 253-266

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    Recovering trust and avoiding escalation: an overlooked design goal of social systems

    Asimina Vasalou, Jens Riegelsberger

    Proc. of Conference on Human Factors in Computing Systems - CHI 2008, ACM Press, New York, NY, US, pp. 3333-3338

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    Seeing the bigger picture: A multi-method field trial of Google Maps for Mobile

    Jens Riegelsberger, Yelena Nakhimovsky

    Extended Abstracts CHI'08, ACM, New York, NY (2008)

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    User experience at Google: focus on the user and all else will follow

    Irene Au, Richard Boardman, Robin Jeffries, Patrick Larvie, Antonella Pavese, Jens Riegelsberger, Kerry Rodden, Molly Stevens

    Conference on Human Factors in Computing Systems - CHI, ACM Press, New York, NY, US (2008), pp. 3681-3686

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    Trust 2.1: advancing the trust debate

    Jens Riegelsberger, Asimina Vasalou

    CHI '07, ACM, San Jose (2007)

Previous Publications

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    Personality Matters: Incorporating Detailed User Attributes and Preferences into the Matchmaking Process

    Jens Riegelsberger, Scott J. Counts, Shelly D. Farnham, Bruce C. Philips

    HICSS (2007)

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    Trust in Mediated Interactions.

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    The Oxford Handbook of Internet Psychology, Oxford University Press, Oxford, United Kingdom (2007), pp. 53-69

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    Reinventing trust, collaboration, and compliance in social systems

    Jens Riegelsberger, Asimina Vasalou, Philip Bonhard, Anne Adams

    Extended Abstracts CHI'06, ACM (2006)

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    Sounds good to me: effects of photo and voice profiles on gaming partner choice

    Jens Riegelsberger, Scott Counts, Shelly D. Farnham, Bruce C. Philips

    Proc. 20th Conference on Computer Supported Cooperative Work, ACM SIGCHI, Banff (2006)

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    Divide and Conquer: The role of trust and assurance in the design of secure socio-technical systems

    Ivan Flechais, Jens Riegelsberger, M. Angela Sasse

    Proceedings of the 2005 workshop on New security paradigms, ACM, New York, NY, pp. 33 - 41

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    Do People Trust Their Eyes More Than Ears? Media Bias in Detecting Cues of Expertise

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    Extended Abstracts CHI'05, ACM, New York, NY (2005)

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    Rich Media, Poor Judgement? A Study of Media Effects on Users' Trust in Expertise

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    Proceedings of the British HCI Conference, Springer (2005), pp. 267-284

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    The Mechanics of Trust: A Framework for Research and Design

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    International Journal of Human-Computer Studies, vol. 62 (2005), pp. 381-422

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    The Designer's Dilemma: Approaches to the Free Rider Problem in Knowledge Sharing Systems.

    John D. McCarthy, Jens Riegelsberger

    Proceedings of 6th International Conference on the Design of Cooperative Systems (COOP 2004)

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    The Geometry of Web Search

    John D. McCarthy, M. Angela Sasse, Jens Riegelsberger

    Proceedings of British HCI 2004, Springer, London, UK

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    Designing E-Commerce Applications for Consumer Trust.

    Jens Riegelsberger, M. Angela Sasse

    Trust in the Network Economy, Springer, Vienna, Austria (2003)

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    Interpersonal Cues and Consumer Trust in E-commerce

    Jens Riegelsberger

    Extended Abstracts CHI'03, ACM, New York, NY (2003), pp. 674-675

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    Shiny Happy People Building Trust? Photos on e-Commerce Websites and Consumer Trust.

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    Proceedings of CHI 2003, ACM, New York, USA, pp. 121-128

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    The Researcher's Dilemma: Evaluating Trust in Computer Mediated Communications.

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    International Journal of Human Computer Studies, vol. 58 (2003), pp. 759-781

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    Doctoral Consortium: The Effect of Facial Cues on Trust in e-Commerce Systems

    Jens Riegelsberger

    Proceedings of British HCI 2002, Volume II

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    Trustbuilders and trustbusters: The role of trust cues in interfaces to e-commerce applications

    Jens Riegelsberger, M. Angela Sasse

    Proceedings of 1st IFIP Conference on e-commerce, e-business, e-government (i3e), Kluwer (2001), pp. 17-30