Jens Riegelsberger
- Research Area(s)
- Human-Computer Interaction and Visualization
Co-Authors
Google Publications
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Project Pokerface: Building a User-Centered Culture at Scale
Asif Baki, Pat Bowen, Brianna Brekke, Elizabeth Ferrall-Nunge, Gueorgi Kossinets, Jens Riegelsberger, Nina Weber, Marissa Mayer
Extended Abstracts of CHI 2013, ACM, New York, NY
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A Room with a View: Understanding Users' Stages in Picking a Hotel Online
Jens Riegelsberger, Michelle Lee, Scott Lederer
Extended Abstracts of CHI 2012, ACM, New York, NY
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From Basecamp to Summit: Scaling Field Research Across 9 Locations
Jens Riegelsberger, Audrey Yang, Konstantin Samoylov, Elizabeth Nunge, Molly Stevens, Patrick Larvie
CHI 2011 Extended Abstracts, ACM, New York, NY
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Ignore These At Your Peril: Ten principles for trust design
Jens Riegelsberger, M. Angela Sasse
Trust 2010. 3rd International Conference on Trust and Trustworthy Computing
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Google Internationalization Quality Control Framework
Andrew Swerdlow, Manish Bhargava, Jens Riegelsberger, Laura Cuozzo
33rd Internationalization & Unicode Conference (2009)
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Mobile User Experience Research: Challenges, Methods & Tools
Yelena Nakhimovsky, Dean Eckles, Jens Riegelsberger
CHI 2009 Extended Abstracts, ACM, New York, pp. 4795-4798
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Overcoming challenges in mobile UX research methods and tools
Yelena Nakhimovsky, Dean Eckles, Jens Riegelsberger
CHI 2009 Extended Abstracts, ACM, New York, pp. 2747-2750
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The application of forgiveness in social system design
Asimina Vasalou, Jens Riegelsberger, Adam Joinson
Proceedings of CHI 2009, ACM, New York, pp. 225-228
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The mobile revolution: using technology to transform fieldwork
Patrick Larvie, Jens Riegelsberger, Olga Khroustaleva, Yelena Nakhimovsky
Proceedings of EPIC (Ethnographic Practice in Industry Conference) (2009), pp. 295-297
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From Logs to People: Field Research at Google
Jens Riegelsberger, Olga Khroustaleva
Being Seen: Paradoxes and Practices of (in)Visibility - Conference Proceedings of EPIC 2009, American Antrhopological Association, 2200 Wilson Blvd, Suite 600 • Arlington, VA 22201 (2008), pp. 329-330
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Now You See It, Now You Don’t: Ethnography and Selective Visibility in the Technology Sector
Laura Granka, Patrick Larvie, Jens Riegelsberger
Being Seen: Paradoxes and Practices of (in)Visibility - Conference Proceedings of EPIC 2009, American Antrhopological Association, 2200 Wilson Blvd, Suite 600 • Arlington, VA 22201 (2008), pp. 253-266
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Recovering trust and avoiding escalation: an overlooked design goal of social systems
Asimina Vasalou, Jens Riegelsberger
Proc. of Conference on Human Factors in Computing Systems - CHI 2008, ACM Press, New York, NY, US, pp. 3333-3338
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Seeing the bigger picture: A multi-method field trial of Google Maps for Mobile
Jens Riegelsberger, Yelena Nakhimovsky
Extended Abstracts CHI'08, ACM, New York, NY (2008)
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User experience at Google: focus on the user and all else will follow
Irene Au, Richard Boardman, Robin Jeffries, Patrick Larvie, Antonella Pavese, Jens Riegelsberger, Kerry Rodden, Molly Stevens
Conference on Human Factors in Computing Systems - CHI, ACM Press, New York, NY, US (2008), pp. 3681-3686
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Trust 2.1: advancing the trust debate
Jens Riegelsberger, Asimina Vasalou
CHI '07, ACM, San Jose (2007)
Previous Publications
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Personality Matters: Incorporating Detailed User Attributes and Preferences into the Matchmaking Process
Jens Riegelsberger, Scott J. Counts, Shelly D. Farnham, Bruce C. Philips
HICSS (2007)
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Trust in Mediated Interactions.
Jens Riegelsberger, M. Angela Sasse, John D. McCarthy
The Oxford Handbook of Internet Psychology, Oxford University Press, Oxford, United Kingdom (2007), pp. 53-69
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Reinventing trust, collaboration, and compliance in social systems
Jens Riegelsberger, Asimina Vasalou, Philip Bonhard, Anne Adams
Extended Abstracts CHI'06, ACM (2006)
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Sounds good to me: effects of photo and voice profiles on gaming partner choice
Jens Riegelsberger, Scott Counts, Shelly D. Farnham, Bruce C. Philips
Proc. 20th Conference on Computer Supported Cooperative Work, ACM SIGCHI, Banff (2006)
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Divide and Conquer: The role of trust and assurance in the design of secure socio-technical systems
Ivan Flechais, Jens Riegelsberger, M. Angela Sasse
Proceedings of the 2005 workshop on New security paradigms, ACM, New York, NY, pp. 33 - 41
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Do People Trust Their Eyes More Than Ears? Media Bias in Detecting Cues of Expertise
Jens Riegelsberger, M. Angela Sasse, John D. McCarthy
Extended Abstracts CHI'05, ACM, New York, NY (2005)
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Rich Media, Poor Judgement? A Study of Media Effects on Users' Trust in Expertise
Jens Riegelsberger, M. Angela Sasse, John D. McCarthy
Proceedings of the British HCI Conference, Springer (2005), pp. 267-284
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The Mechanics of Trust: A Framework for Research and Design
Jens Riegelsberger, M. Angela Sasse, John D. McCarthy
International Journal of Human-Computer Studies, vol. 62 (2005), pp. 381-422
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The Designer's Dilemma: Approaches to the Free Rider Problem in Knowledge Sharing Systems.
John D. McCarthy, Jens Riegelsberger
Proceedings of 6th International Conference on the Design of Cooperative Systems (COOP 2004)
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The Geometry of Web Search
John D. McCarthy, M. Angela Sasse, Jens Riegelsberger
Proceedings of British HCI 2004, Springer, London, UK
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Designing E-Commerce Applications for Consumer Trust.
Jens Riegelsberger, M. Angela Sasse
Trust in the Network Economy, Springer, Vienna, Austria (2003)
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Interpersonal Cues and Consumer Trust in E-commerce
Extended Abstracts CHI'03, ACM, New York, NY (2003), pp. 674-675
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Shiny Happy People Building Trust? Photos on e-Commerce Websites and Consumer Trust.
Jens Riegelsberger, M. Angela Sasse, John D. McCarthy
Proceedings of CHI 2003, ACM, New York, USA, pp. 121-128
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The Researcher's Dilemma: Evaluating Trust in Computer Mediated Communications.
Jens Riegelsberger, M. Angela Sasse, John D. McCarthy
International Journal of Human Computer Studies, vol. 58 (2003), pp. 759-781
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Doctoral Consortium: The Effect of Facial Cues on Trust in e-Commerce Systems
Proceedings of British HCI 2002, Volume II
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Trustbuilders and trustbusters: The role of trust cues in interfaces to e-commerce applications
Jens Riegelsberger, M. Angela Sasse
Proceedings of 1st IFIP Conference on e-commerce, e-business, e-government (i3e), Kluwer (2001), pp. 17-30






