Jens Riegelsberger

Jens Riegelsberger manages User Research for Search, Identity, Maps as well as Infrastructure. He received his Ph.D. in Human Computer Interaction from University College London and is deputy editor of the International Journal of Human Computer Studies (IJHCS). Before joining Google Jens worked at UX consultancy LBi and taught as a guest professor at the University of the Arts in Berlin; prior work experiences include Microsoft Research, Amazon, and Apple.

Google Publications

Previous Publications

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    Personality Matters: Incorporating Detailed User Attributes and Preferences into the Matchmaking Process

    Jens Riegelsberger, Scott J. Counts, Shelly D. Farnham, Bruce C. Philips

    HICSS (2007)

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    Trust in Mediated Interactions.

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    The Oxford Handbook of Internet Psychology, Oxford University Press, Oxford, United Kingdom (2007), pp. 53-69

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    Reinventing trust, collaboration, and compliance in social systems

    Jens Riegelsberger, Asimina Vasalou, Philip Bonhard, Anne Adams

    Extended Abstracts CHI'06, ACM (2006)

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    Sounds good to me: effects of photo and voice profiles on gaming partner choice

    Jens Riegelsberger, Scott Counts, Shelly D. Farnham, Bruce C. Philips

    Proc. 20th Conference on Computer Supported Cooperative Work, ACM SIGCHI, Banff (2006)

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    Divide and Conquer: The role of trust and assurance in the design of secure socio-technical systems

    Ivan Flechais, Jens Riegelsberger, M. Angela Sasse

    Proceedings of the 2005 workshop on New security paradigms, ACM, New York, NY, pp. 33 - 41

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    Do People Trust Their Eyes More Than Ears? Media Bias in Detecting Cues of Expertise

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    Extended Abstracts CHI'05, ACM, New York, NY (2005)

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    Rich Media, Poor Judgement? A Study of Media Effects on Users' Trust in Expertise

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    Proceedings of the British HCI Conference, Springer (2005), pp. 267-284

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    The Mechanics of Trust: A Framework for Research and Design

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    International Journal of Human-Computer Studies, vol. 62 (2005), pp. 381-422

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    The Designer's Dilemma: Approaches to the Free Rider Problem in Knowledge Sharing Systems.

    John D. McCarthy, Jens Riegelsberger

    Proceedings of 6th International Conference on the Design of Cooperative Systems (COOP 2004)

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    The Geometry of Web Search

    John D. McCarthy, M. Angela Sasse, Jens Riegelsberger

    Proceedings of British HCI 2004, Springer, London, UK

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    Designing E-Commerce Applications for Consumer Trust.

    Jens Riegelsberger, M. Angela Sasse

    Trust in the Network Economy, Springer, Vienna, Austria (2003)

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    Interpersonal Cues and Consumer Trust in E-commerce

    Jens Riegelsberger

    Extended Abstracts CHI'03, ACM, New York, NY (2003), pp. 674-675

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    Shiny Happy People Building Trust? Photos on e-Commerce Websites and Consumer Trust.

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    Proceedings of CHI 2003, ACM, New York, USA, pp. 121-128

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    The Researcher's Dilemma: Evaluating Trust in Computer Mediated Communications.

    Jens Riegelsberger, M. Angela Sasse, John D. McCarthy

    International Journal of Human Computer Studies, vol. 58 (2003), pp. 759-781

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    Doctoral Consortium: The Effect of Facial Cues on Trust in e-Commerce Systems

    Jens Riegelsberger

    Proceedings of British HCI 2002, Volume II

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    Trustbuilders and trustbusters: The role of trust cues in interfaces to e-commerce applications

    Jens Riegelsberger, M. Angela Sasse

    Proceedings of 1st IFIP Conference on e-commerce, e-business, e-government (i3e), Kluwer (2001), pp. 17-30